Beantwoord

37 euros bill

  • 1 oktober 2019
  • 3 reacties
  • 124 Bekeken

For some reason I have got 37 euros bill this month and for the past two years its has been only 5 euros each month. How do i figure this out? it is for calling not internet usage
icon

Beste antwoord door Johnny 2 oktober 2019, 07:20

When you login to the Simpel app you can download the specification of your invoice. That way you can see exactly why there are extra costs involved. To prevent these extra costs from happening you can setup a ‘plafond’. More information can be found on this page: https://www.simpel.nl/controle-over-je-kosten
Bekijk origineel

3 reacties

Reputatie 2
Badge +8
Hi @Selkie!

Did you see the specifiaction of your invoice? There you can find if you've used minutes outside of your regular subscription. If you want us to look in to it, you can contact us.😀

Alexandra
Thank you. It is for phone calls but I have never been charged for phones calls so I don't know why.
Reputatie 1
Badge +7
When you login to the Simpel app you can download the specification of your invoice. That way you can see exactly why there are extra costs involved. To prevent these extra costs from happening you can setup a ‘plafond’. More information can be found on this page: https://www.simpel.nl/controle-over-je-kosten

Reageer