Beantwoord

create account and invoice complaint

  • 21 September 2021
  • 1 reactie
  • 52 Bekeken
M

I recieved the invoice of August with €48,- and I cannot reach the customer service to ask for why it has this high amount because my normal invoice amout is €13,50

I tried even to create my account many times using the "klantnummer" but I don't get anything to register…

Can anyone help me here?!

Thanks

Moustafa

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Beste antwoord door Mila 23 September 2021, 11:13

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1 reactie

M
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Reputatie 2
Badge +8

Good afternooon @M.abdelhady,

It is understandable that you have questions about the invoice.

It's a pity that you do not have access to the My Simple page, because there you can view your invoices and specifications to find out the reason for the out-of-bundle costs. 

Because you indicate that you do not receive an email to create an account, I think you have already created an account. In this case you can click on 'forgot login details (inloggegevens vergeten?' on the My Simple login screen. Afterwards you will receive an email with a recovery link with which you can change the password and view your username.

If this does not work, it is recommended to contact our customer service. We can be reached through various channels (WhatsApp, Facebook, by phone). 

Greetings,

Mila

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