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Hello.

I just found out, that instead 11 euros a month, 

Simpel charge my account for 40-50 euros a month.

anyone could give a clue why that might be?

also would appreciate a customer support email if someone knows.

thanks guys.

Hi @Olena,

 

Welcome to our community!

 

How unfortunate that the invoices seem to be higher then your contract. In your personal My Simpel Page, you can have a look at the invoices to see where these extra costs occurred. To avoid high out-of-bundle costs, you can also set a '’ceiling'’. This means that everything that could potentially make those out-of-bundle costs gets blocked at a set price. Our contact options are available here. You can call or email us, or you can contact us through WhatsApp.

 

Have a nice day!

 

Greetings, Damien
Simpel

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