i get charged more then on contract

  • 16 July 2023
  • 1 reactie
  • 67 Bekeken


I just found out, that instead 11 euros a month, 

Simpel charge my account for 40-50 euros a month.

anyone could give a clue why that might be?

also would appreciate a customer support email if someone knows.

thanks guys.


Beste antwoord door Damien 18 July 2023, 13:10

Bekijk origineel

1 reactie

Reputatie 1
Badge +8

Hi @Olena,


Welcome to our community!


How unfortunate that the invoices seem to be higher then your contract. In your personal My Simpel Page, you can have a look at the invoices to see where these extra costs occurred. To avoid high out-of-bundle costs, you can also set a '’ceiling'’. This means that everything that could potentially make those out-of-bundle costs gets blocked at a set price. Our contact options are available here. You can call or email us, or you can contact us through WhatsApp.


Have a nice day!


Greetings, Damien