Good afternoon,
I'm a new customer and I signed up for the 250 MB subscription, but something came up and now I need more data and I can't wait to renew in a month's time. Is it possible to make a change to the 4 GB subscription for 10€ per month? Otherwise I will have to cancel the service during the reflection period.
Thank you.
You can better cancel the deal and make a new one..
Good morning
Welcome to our community and how nice that you have taken out a subscription with Simpel!
You may increase or decrease your bundles per billing period. If you do this yourself via My Simpel / subscription or the My Simpel app, the change will be processed for free on the first day of your next bundle period. In case of a bundle change, however, the promotional rates will lapse.
It is possible to change or cancel the subscription within 14 days of the right of withdrawal.
You can of course always contact us, we will be happy to look with you.
With kind regards,
Lisa
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