Hi everyone, I recently switched to Simpel, and it turned out to be anything but simple.
Today I noticed that Simpel charges insane fees without proper warning. I was charged 50€ for 600MB the Internet usage without proper warning while my phone disconnected from WiFi while updating - obviously it runs out of internet at night.
They send me two messages of “warning” that my internet is low but didn’t stop the internet traffic as other phone providers do. I tried contacting customer support and they said that they did “everything” to let me know that my internet is low and that this is written in the contract, so they are not at fault!
I think that this could be the case of a policy intentionally designed as misleading – An unfair policy practice, so a policy is designed in a way that the customer can easily get an extra charge while the company is not technically at fault because they warned you (in the most negligible way) and put it in the contract (Did you read your whole contract and all the sub-points in a small text when you subscribed to Simpel?).
And of course, my issue was not resolved by the customer support, that blamed me for the situation. Well, after all, what can they do? It's not like they designed the user experience this way, so if it happens to you as well – it's your fault. At least according to them.
I think this kind of policy practice needs to be reported to the proper authorities, do you have any suggestions of institutions in The Netherlands that do investigations into this kind of policy by the companies?
Thank you in advance.
Beste antwoord door CharlieBekijk origineel