Beantwoord

Setting the Ceiling

  • 11 juli 2019
  • 1 reactie
  • 68 Bekeken

Why is it not possible to set my ceiling under 10 euros?

If I want to pay 10 euros per month, I can buy a 10 euros subscription. However, my subscription is 6 euros and I do not want to spend any money if I reach 6 euros ceiling.
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Beste antwoord door Astrid 12 juli 2019, 10:55

Hi Jack,

This ceiling feature is a very complex and quite expensive service to run, monitor and maintain. It is important to us that it works as promised. Therefore we set the minimum to €10 so that we can guarantee our customers a stable and good service. You can always check your realtime usage in your Mijn Simpel-app. And we notify you by text message when you reach 80% usage of your data bundle.
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1 reactie

Reputatie 2
Badge +8
Hi Jack,

This ceiling feature is a very complex and quite expensive service to run, monitor and maintain. It is important to us that it works as promised. Therefore we set the minimum to €10 so that we can guarantee our customers a stable and good service. You can always check your realtime usage in your Mijn Simpel-app. And we notify you by text message when you reach 80% usage of your data bundle.

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