Formal Appeal Regarding Denied Referral Rewards

Dear Simpel Team,

I am submitting a formal appeal concerning the denied referral rewards associated with five orders generated through my referral link.

Each applicant submitted their subscription application independently with their own identity documentation, personal bank account and individual telephone number. There exists no fraud, self-referral, or abuse of your referral programme.

I trusted your referral programme and recommended your service to others in good faith, yet the rewards were rejected without clear justification.

The automated notification I received only contained general potential causes and failed to state the precise grounds for rejecting each of these five referral bonuses. I respectfully request your team to conduct a manual review of these five orders and provide the specific rejection reason for every individual case.

Should these applications be flagged and declined by automated risk-control algorithms, I ask that you carry out manual assessment and approve the referral rewards that meet your programme criteria.

I await your formal response.