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How can I get back the excessive internet cost from previous invoice?

  • 4 juli 2019
  • 1 reactie
  • 103 Bekeken

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How can I get back the excessive internet cost from previous invoice?
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Beste antwoord door Tess 5 juli 2019, 16:30

Hi Lauren,

& welcome to our cummunity!

From your message I understand that you have received extra-bundle costs on your invoice.

We can also understand that it is annoying when you get unexpected cost.

We always send warning messages with 80 and 100% use of the internet. If internet is still consumed after these messages, additional costs will be charged. To prevent additional costs in the future you can set a Ceiling. You can activate this Ceiling quickly and easily via your personal page under the '' Plafond''

Via your personal page you can find your invoice + the specification of these costs. If you still have questions after viewing the invoice, you can contact our customer service

We will gladly inform you further.

Greetings Tess
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1 reactie

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Hi Lauren,

& welcome to our cummunity!

From your message I understand that you have received extra-bundle costs on your invoice.

We can also understand that it is annoying when you get unexpected cost.

We always send warning messages with 80 and 100% use of the internet. If internet is still consumed after these messages, additional costs will be charged. To prevent additional costs in the future you can set a Ceiling. You can activate this Ceiling quickly and easily via your personal page under the '' Plafond''

Via your personal page you can find your invoice + the specification of these costs. If you still have questions after viewing the invoice, you can contact our customer service

We will gladly inform you further.

Greetings Tess

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