Dear Simpel Team,
I’m writing because my mobile subscription appears to have been stopped, and my number is no longer active. However, I have already made the payment for my plan. Could you please look into this and reactivate my number as soon as possible?
Please let me know if you need any additional information or proof of payment to resolve this.
Beste antwoord door Raveena
Hi
Thank you for your message. When a subscription is terminated due to outstanding invoices, unfortunately we are unable to reactivate the number.
However, you can still transfer your number to another provider using number portability, provided the outstanding invoice has been paid in full. Please note that this request must be submitted within two weeks after the subscription has ended. After that period, the number can no longer be transferred.
Kind regards,
Raveena
Simpel
Hi
Thank you for your message. When a subscription is terminated due to outstanding invoices, unfortunately we are unable to reactivate the number.
However, you can still transfer your number to another provider using number portability, provided the outstanding invoice has been paid in full. Please note that this request must be submitted within two weeks after the subscription has ended. After that period, the number can no longer be transferred.
Kind regards,
Raveena
Simpel
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