Beantwoord

Simpel account not working properly

  • 25 mei 2019
  • 1 reactie
  • 124 Bekeken

It's crazy that I can't talk to anyone from simple. I can't access my account I changed numbers but kept the same email. Now when I go to my account it only allows me to see my old account. It's a big mistake and there is no support I'm not a happy customer.
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Beste antwoord door Sanne 27 mei 2019, 12:42

Hi, welcome to our community! This is a place where our customers can help and talk to eachother.

Did you change numbers on an existing contract, or did you order a new contract? If you kept the same contract, and only changed numbers, the email address and account is still the same.

With a new contract and new number, you can make a new Mijn Simpel account. If you click here, you can choose "Inloggegevens vergeten?" and fill in your email address and phone number. You'll receive a link to make a new account.

If neither of this works, you can contact us!

Kind regards, Sanne
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1 reactie

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Hi, welcome to our community! This is a place where our customers can help and talk to eachother.

Did you change numbers on an existing contract, or did you order a new contract? If you kept the same contract, and only changed numbers, the email address and account is still the same.

With a new contract and new number, you can make a new Mijn Simpel account. If you click here, you can choose "Inloggegevens vergeten?" and fill in your email address and phone number. You'll receive a link to make a new account.

If neither of this works, you can contact us!

Kind regards, Sanne

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