Skip to main content

Cancellation and Refund Request

  • November 29, 2025
  • 1 reactie
  • 20 Bekeken
Maria Del Mar Gomez
Forum|alt.badge.img

My name is Maria Del Mar. I subscribed to your service in September, but it never worked. I sent an email requesting cancellation on September 22nd, yet I am still receiving invoices for payment — which I will not pay as I have neither used the service nor was my SIM activated.

I am also receiving repeated emails threatening me with higher fees if I do not pay.

I urgently request that you:

  1. Handle my case immediately.
  2. Confirm the cancellation of my subscription.
  3. Refund any payments I made in September for a service that was never provided.

 

1 reactie

R
Moderator
Forum|alt.badge.img+7
  • Raveena
  • Moderator
  • December 1, 2025

Hi ​@Maria Del Mar Gomez , 

Thank you for the message!

When a subscription is cancelled, it can indeed happen that you still receive one more invoice. At Simpel, costs are charged in advance, which may explain why this invoice was sent.

I completely understand that this can feel confusing and inconvenient, especially since you expect everything to stop immediately after cancellation. That’s why we would be happy to review this with you personally, to make sure everything has been processed correctly and that no unexpected charges remain.

Could you please reach out to us via the contact form or by phone? This way we can look into your case together and provide a clear solution.

Kind regards,

Raveena

Simpel

Simpel Medewerker
ForumvoorwaardenAccessibility statement