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Beantwoord

Invoice explanation

  • 5 november 2019
  • 3 reacties
  • 199 Bekeken
purodaisy

I thought i have already paid for my phone bill. after i returned back to my country. 

and i’ve received the email from Webcasso that i have debt from simpel for 180 euros and 

and i have checked that i have debt from simpel for so long that i didn’t pay which became € 139.34.

 

i do not agree with the situation that i have to pay 180 euros which is ridiculously overcharged. 

and i would like to handle it directly with simpel. 

 

i do not have any netherland banks. if also, that would be possible, i would like to pay through another bank account. 

 

<removed private information>

 

Beste antwoord door Joachiem

Hi, welcome to the Community!

When there is a delay of payment eventually the debt wil flow to the collection agency. I advice you to contact Webcasso directly if you have questions about your invoice.

For now I wish you a great day and feel free to order another subscription with us.

Kind regards, 

Joachiem

Bekijk origineel

Joachiem
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  • Joachiem
  • Ervaren helper
  • 11 november 2019

Hi, welcome to the Community!

When there is a delay of payment eventually the debt wil flow to the collection agency. I advice you to contact Webcasso directly if you have questions about your invoice.

For now I wish you a great day and feel free to order another subscription with us.

Kind regards, 

Joachiem

www.simpel.nl
Rafoval
  • Rafoval
  • Lezer
  • 6 mei 2021

Is Simpel  sending Incasokosten without any reason and their “webcasso” is just another non legal way to bill consumers?

 

M
Simpel Medewerker
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  • Mila
  • Simpel Medewerker
  • 6 mei 2021

Hi @Rafoval,

Welkom to our Community!

When claims are forwarded to a collection agency in this case Webcasso, it means that the outstanding invoice(s) have not been paid on time and the subscription has been cancelled. This is absolutely not a non-legal way of work.

You can always get in contact with our customer service for more information.

Regards,

Mila

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