I recieved the invoice of August with €48,- and I cannot reach the customer service to ask for why it has this high amount because my normal invoice amout is €13,50
I tried even to create my account many times using the "klantnummer" but I don't get anything to register…
Can anyone help me here?!
Thanks
Moustafa
Beste antwoord door Mila
Good afternooon
It is understandable that you have questions about the invoice.
It's a pity that you do not have access to the My Simple page, because there you can view your invoices and specifications to find out the reason for the out-of-bundle costs.
Because you indicate that you do not receive an email to create an account, I think you have already created an account. In this case you can click on 'forgot login details (inloggegevens vergeten?' on the My Simple login screen. Afterwards you will receive an email with a recovery link with which you can change the password and view your username.
If this does not work, it is recommended to contact our customer service. We can be reached through various channels (WhatsApp, Facebook, by phone).
Greetings,
Mila
Good afternooon
It is understandable that you have questions about the invoice.
It's a pity that you do not have access to the My Simple page, because there you can view your invoices and specifications to find out the reason for the out-of-bundle costs.
Because you indicate that you do not receive an email to create an account, I think you have already created an account. In this case you can click on 'forgot login details (inloggegevens vergeten?' on the My Simple login screen. Afterwards you will receive an email with a recovery link with which you can change the password and view your username.
If this does not work, it is recommended to contact our customer service. We can be reached through various channels (WhatsApp, Facebook, by phone).
Greetings,
Mila
The customer service at Simpel is honestly the worst I’ve ever experienced. There’s no phone number to call, no proper email to reach them, and even the WhatsApp contact they list on their website doesn’t respond. It’s really frustrating and unprofessional.
I just received a ridiculously high invoice that I want to dispute because it makes no sense.
Does anyone know what I can do about this?
I recently joined Simpel, and their complete lack of organization is honestly driving me crazy.
Good afternoon,
Thank you for reaching out, and I’m truly sorry to hear about your experience so far. I understand how frustrating it must be to feel unheard, especially when you're trying to resolve an issue with a high invoice.
We’d really like to help you sort this out. To dispute the invoice and have it properly investigated, I kindly ask you to contact us via the contact form on our website. Please include your customer number or the phone number linked to the subscription, along with a brief explanation of the issue.
Although we currently don’t offer phone support, our team is committed to resolving your case as quickly as possible once we have the necessary details. If you’ve already tried WhatsApp without success, I’ll make sure your message gets the attention it deserves once submitted via the form.
Again, my sincere apologies for the inconvenience and we’re here to help and want to make this right.
Kind regards,
Raveena
Team Simpel
Thank you for your response.
in what’s app no body response to my message.
I’ve sent my complain through your online form.
please look into and follow it
I am waiting for your response.
Best,
Ermia
Hi Ermia,
Thank you for your message. We understand it's frustrating not to receive a response via WhatsApp and our sincere apologies for that.
Our team is reviewing your situation carefully, and you’ll receive a reply as soon as we’ve looked into it. Thank you for your patience and we’re doing our best to resolve this properly for you.
Kind regards,
Raveena
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