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Antwoord

plafond not working?

  • October 12, 2020
  • 1 reactie
  • 125 Bekeken

I have setup a “plafond” to make sure that I dont pay more than the set amount. I still noticed that for 2 months (August and October) I was charged more that my plafond limit. How can that be possible? 

Beste antwoord door Phil

Hi @edurgel!

The situation you are describing shouldn’t happen. Via the Community we can’t look into your Plafond settings and invoices, therefore I kindly ask you to reach out to our customer service, one of my colleagues will be glad to help you!

Kind regards,

Phil

1 reactie

Phil
Simpel Medewerker
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  • Moderator
  • Antwoord
  • October 14, 2020

Hi @edurgel!

The situation you are describing shouldn’t happen. Via the Community we can’t look into your Plafond settings and invoices, therefore I kindly ask you to reach out to our customer service, one of my colleagues will be glad to help you!

Kind regards,

Phil