Dear Madam/Sir,
My phone asked suddenly about pincode (It was on). I entered more than 10 times but it says it is wrong code (every 30 sec I could enter pincode 3 times). I wanted to try via PUK which I have it on my simplel. Unfortunately phone doesn’t ask me about PUK. However, I read that after 3 times wrong pincode it should ask PUK.
I was wondering how I could I unlock my mobile phone.
My number is 06xxxxxxxx
Thank you in advance.
Maryam Hosseini
Dear hosseini_s,
Your problem is not simcard related but is related to settings of your phone. It is a screen lock.
Because I don't know what phone you have my advise is to use Google about how to remove a screen lock. Doesn't help that then your last plan is a hard reset.
And the next time you are on a public area don't write personal information (a phonenumber), because of privacy reasons.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.