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Haven’t Received My SIM Card Yet (Order from 8/18)

  • August 22, 2025
  • 1 reactie
  • 16 Bekeken

Hi, I ordered a SIM card on 8/18, but I still haven’t received it. Since I don’t have the SIM card yet, I’m unable to call your customer service directly. Therefore, I’ve been trying to reach out via WhatsApp, Facebook, and Threads, but unfortunately, I haven’t received any response. Therefore, I would like to cancel my subscription as I have not received the card.

Beste antwoord door Sevn

Hi ​@rubylai,

Sorry to hear that you haven’t received your SIM card yet. Normally, a SIM card is delivered within 2 business days, so we understand it can be frustrating when it takes longer than expected. I’ll send you a private message to assist you further.

Greetings,
Sevn

1 reactie

Sevn
Moderator
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  • Moderator
  • 105 reacties
  • Antwoord
  • August 25, 2025

Hi ​@rubylai,

Sorry to hear that you haven’t received your SIM card yet. Normally, a SIM card is delivered within 2 business days, so we understand it can be frustrating when it takes longer than expected. I’ll send you a private message to assist you further.

Greetings,
Sevn