Hi ​@Hass Al-Assady and my sincere apologies for the late response!

We do not have access to your subscription via the community and I cannot check for you why you had no coverage at that moment.

I can recommend that you always contact us directly. This can be done in various ways and you can find this via this link: Contact methods Simpel.

Hopefully it has been resolved by now and happy holidays!
 

Kind regards, Chantal
Simpel