Beantwoord

Problem with Sim card

  • 11 september 2019
  • 1 reactie
  • 70 Bekeken

I bought a new SIM card and I replaced my old SIM card. Now, when I turn on my data I should restart my mobile because there is an error and says it cannot find the SIM card. I tried to call Simple but there is no contact form and number. Now, after 4 months I am tired. I checked the website and it asks for 15 euros to order new one. Why should I pay this money? Unfortunately, I am not happy with support team. Do you have any idea?
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Beste antwoord door Youp 12 september 2019, 15:46

Hello @fatemehramezani93,

Welcome to our community!

What a pity to read that you have problems with your simcard.

Have you activated your new SIM card that you received via your personal 'Mijn Simpel' page?.

I advise you to contact my colleagues from customer service. They will gladly help you to resolve this.

Good luck!

Greets,

Youp.
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1 reactie

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Hello @fatemehramezani93,

Welcome to our community!

What a pity to read that you have problems with your simcard.

Have you activated your new SIM card that you received via your personal 'Mijn Simpel' page?.

I advise you to contact my colleagues from customer service. They will gladly help you to resolve this.

Good luck!

Greets,

Youp.

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